Agents that act, under governance that holds.
An agent is Claude with permission to do things: update the record, send the message, run the process. That permission is exactly why agent projects create the most value and carry the most risk. We build agents where the governance is as engineered as the intelligence.
Autonomy demos well and deploys badly.
The demo agent books the meeting and everyone applauds. The production agent meets ambiguous requests, conflicting records, adversarial inputs and edge cases nobody scripted. The difference between the two is not a better model. It is boundaries, confirmation points, escalation paths and evaluation, designed by people who have shipped agents into organisations that audit them.
The full anatomy of a production agent.
Agent design and guardrails.
What the agent may do alone, what needs a human yes, and what it must never touch: written down first, enforced in the architecture, not in the prompt.
Human-in-the-loop workflows.
Confirmation points placed where judgement actually lives, so oversight is a design feature rather than a bottleneck bolted on after the first incident.
Orchestration and integration.
Single agents, multi-step workflows or coordinated fleets, connected to your systems through governed MCP access and, where Salesforce is the stage, through Agentforce.
Evaluation and monitoring.
Agents drift, inputs shift, edge cases accumulate. We build the evaluation harness and the production monitoring that notice before your customers do.
- Which processes make good first agents?
- High volume, clear success criteria, recoverable errors and a natural human checkpoint. Dispute triage, candidate engagement, case summarisation and order exceptions all fit that shape. The wrong first agent is the irreversible one.
- What happens when the agent is unsure?
- It escalates: that is designed behaviour, not failure. Confidence thresholds, explicit hand-off paths and full context transfer to a human are part of the anatomy, and an agent that escalates well earns trust faster than one that never admits doubt.
- How do you stop an agent doing something it should not?
- Layered boundaries: least-privilege access so it cannot reach beyond its scope, hard guardrails in the architecture, human confirmation on consequential actions, and complete audit trails so every action is attributable and reviewable after the fact.
Build an agent your auditors can love.
Bring the process you want to hand over. A senior consultant will tell you honestly whether it is agent-shaped, within one working day.